Privacy Policy

LUSIYAN® Jewelry ("we," "us," or "our"), operated by Yiwu Qizhuang Jewelry Co., Ltd., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.lusiyan.com or make a purchase.

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact our customer service
• Participate in promotions or surveys

This information may include:

• Name, email address, phone number
• Shipping and billing addresses
• Payment information (processed securely by third-party payment providers)
• Order history and product preferences

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your jewelry orders
• Send order confirmations and shipping updates
• Respond to your questions and provide customer support
• Send promotional emails about new collections (with your consent)
• Improve our website, products, and services
• Prevent fraud and comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Payment processors to complete transactions
• Shipping carriers to deliver your orders
• Service providers who assist in website operations
• Legal authorities when required by law

4. Data Security

We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted using 256-bit SSL technology. We do not store your complete credit card information on our servers.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings, but this may limit some website features.

6. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications at any time
• Lodge a complaint with a data protection authority

7. Data Retention

We retain your personal information for as long as necessary to fulfill orders, provide customer service, and comply with legal obligations. Order records are typically kept for 7 years for tax and legal purposes.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during any transfers.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@lusiyan.com.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on our website. The "Last updated" date at the top indicates when revisions were made.